FAQ - Exchanges and Returns
You know, be it online or at boutique(s), shopping sure is fun (no argument there, ladies!). But sometimes, when it arrives at your doorstep, there might be a slight chance that it doesn’t fit you well (#tailoredfitmatters) and you feel that you should have bought that other size or design instead. Fret not, we do allow Exchange & Return.
- Effective from 19th January 2018, you may exchange and return your order within 7 working days from the date you received your order.
- Sale items (Including Pairing sale) and purchases made with discount code are NOT eligible for exchange and refund.
- To be eligible for a return and exchange, your item must not be a sale item, must be unworn, unmark, unaltered, unwashed and in a good clean condition with ALL tags still attached. Items that are damaged, marked or altered will not be accepted.
- Fill in the return form here or please log in your Olloum account, click ‘order’ and choose exchange or refund within 7 days. Kindly watch the video below for step by step exchange and refund guide. If you don’t have Olloum account, kindly fill in the online Return Form here and you can directly drop off your parcel to the nearest post office.
- Exchanges are only available for size and/or colour of the same style, subject to availability once your parcel reached our warehouse. As exchanging for a different product is not allowed, we recommend you to return your original item for a refund and place a new order for the different product.
- Kindly allow 2-3 working days for us to process all return and exchanges once the parcel has reaches our warehouse.
- Please log in your Olloum account, click ‘order’ and choose exchange or refund within 7 days. Kindly watch the video below for step by step exchange and refund guide.
- Refunds are typically issued via your original payment method or Store Credit.
- Please allow up to 2-3 working days for us to process the refund once we have received your returned parcel.
- Sale items and purchases made with discount code are NOT eligible for a full refund via original payment and a store credit method.
- Using the table below, see what refund options are available to you. You will receive an email notification once your refund is processed.
- Voucher codes cannot be re-issued and are non-refundable.
- We are unable to accommodate any refund reversal requests for Store Credit if 30 days have past from the refund date.
- Any incorrect and/or incomplete entries will be refunded entirely to Store Credit.
- Please log in your Olloum account, click ‘order’ and choose exchange or refund within 7 days. Kindly fill in the return form or watch the video below for step by step exchange and refund guide.
- You may state your new exchange item(s), however exchanges are subject to availability of the stock upon receiving the parcel at our warehouse.
- Drop off your parcel at any of the nearest Poslaju. You may use the consignment form given so that you won’t be charged for shipping fee. We will NOT reimburse the return shipping fee if the you did not use the Poslaju consignment form given (except for defect item or wrong item).
- Lastly, look out for an email notification once we have received your return item(s) at our warehouse. Kindly allow 2-3 working days for us to process your return parcel once it reaches our warehouse.
- Kindly refer below our office address to return your parcel:
7-1, Infinity Tower, Jalan SS6/3,
Kelana Jaya, 47301 Petaling Jaya,
Contact Number : 03 – 76601301
To be eligible for a return and exchange, your item must be unworn, unmark, unaltered, unwashed and in a good clean condition with ALL tags still attached. Items that are damaged, marked or altered will not be accepted.
Note: We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
- Effective from 1st February 2019, sale items (Including Pairing Sale) and purchases made with discount code are NOT eligible for exchange and refund.
If you have received a damaged, defective, or incorrect item, contact email@example.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!
- Exchange shipping fee is free for the first time (Malaysian customers only) and we are not liable until item reaches our warehouse. We will reimburse the exchange shipping fee once the item has reaches our warehouse.
- For international customers, we will NOT borne the shipping fee.
- Olloum will NOT borne the exchange and return shipping fee for sale items and purchases made with discount code.
- You may drop off your parcel for free at your nearest PosLaju branch (Malaysian customers) with the consignment note provided in your parcel.
- However if you did not get one and/or you get charged for your parcel (Poslaju only, we will not refund any other courier), send us a photo of the receipt and your bank account details. We will then refund the amount accordingly to your bank account.
- We will borne the exchange & return delivery charge for Malaysian customers only. For International customers, Olloum will not borne the shipping charge.
- For sale items and purchases made with discount code, we will NOT reimburse the exchange and return shipping fee.
- We are not liable until item reaches our warehouse.
The recipient is liable for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Olloum will charge a shipping fee (according to countries) for all re-send parcels from our warehouse.
Do email us at firstname.lastname@example.org and we will assist you further.